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  Happiness Guarantee  

  

Our customers' genuine happiness is the driving force behind our convenient store policies and committed customer care team at Mint + Hazel! We want to give y'all an online boutique experience to write home about, so we always stand by the following Mint + Hazel perks: 

 

  1. FREE 30-day returns 
     
  2. 2-hour edit window for orders
     
  3. 3-day price match within store

  4. Forgot to use your coupon? No problem!
     
  5. Store-to-door within 5 to 7 business days

 

 

 

FREE 30-DAY RETURNS

Sometimes a purchase doesn't work out, and we will gladly do everything we can to help with that. We want you to be completely satisfied with your experience at Mint + Hazel, so we've made our return process a breeze. 

 

We offer a 30-day FREE return policy*: 

 

  • Customers¬†have¬†30 days¬†after receiving their item(s) to request a¬†free return shipping label¬†from us.¬†

  • Once you¬†receive the shipping label, you then have¬†30 days¬†to ship the item(s) that you'd like to return.¬†

  • When we receive your returned package, we'll process a¬†100% refund¬†for the returned item(s).¬†

 

Learn more about our free 30-day returns! 

 

*Please note that free return labels are only available for the 48 continental states. We regret to announce that customers from the following states and locations are responsible for purchasing their own return shipping label: Alaska, Hawaii, Guam, Puerto Rico, and U.S. Virgin Islands. (If you live in these locations, please email us at help@MintAndHazel.com for our returns address and instructions!) 

  

  

 

2-HOUR EDIT WINDOW FOR ORDERS

We want to make sure you're completely satisfied with every order! 

 

Please contact us at support@MintAndHazel.com within 2 hours of placing your order if you need to edit it, and we'll be happy to help update your order! 

 

We can change quantities and add or remove in-stock items. If your order's total item cost previously qualified for free shipping but it falls to or below $49 after editing, we'll have to add on $4.95 to cover shipping costs. If your new order total rises above $49, we'll make sure to refund $4.95 in shipping! 

 

For a quick resolution, please use SKU numbers (found on product pages), item sizes, and clear instructions on what you'd like to change in your order. 

 

 

 

3-DAY PRICE MATCH WITHIN STORE

It's always upsetting to miss out on a sale! If the price of an item you purchase decreases within 72 hours (3 days) after your order, please write us ASAP and we'll happily refund you the difference! 

 

We currently only price match within our online store, Mint + Hazel. We will match the price differences that occur within 72 hours (3 days) of your purchase. Please see this link to learn more about our price matching! 

 

 

 

FORGOT TO USE YOUR COUPON? NO PROBLEM!

We'll gladly apply a valid promo code to your order after it's already been placed, and then issue a refund for the difference back to your method of payment. 

 

Please email us within one week (7 days) of your order at help@MintAndHazel.com and let us know your order number and which unexpired promo code you'd like us to apply to your order. 

  

Please note that promo codes cannot usually be stacked (most can only be used one at a time). 

 

For more information on promo codes, please click here!

 

 

 

STORE-TO-DOOR IN 5 TO 7 BUSINESS DAYS

Every order is processed, packed, and delivered within 5 - 7 business days from the day it is placed! 

 

All orders are shipped with tracking via USPS or UPS using either 2-Day Priority or First Class. 

 

Here is a full list of our shipping destinations and policies. 

 

We ship all items from Los Angeles, CA, USA. 

 

We'll always stand by every store perk and promise from¬†our happiness guarantee. If you are ever unsatisfied with your experience at Mint + Hazel, we absolutely want to make things right! ūüíô Please don't hesitate to write us anytime at help@MintAndHazel.com, and we'll be in touch ASAP.¬†

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