JOIN OUR EMAIL LIST & UNLOCK A REUSABLE 10% OFF COUPON CODE
  • FREE SHIPPING ON ALL ORDERS OVER $49
  • TAKE 15% OFF WITH "FRESHSTART"

  Shipping, Returns, and Exchanges  

   

CATEGORIES 

 

Shipping 

Where We Ship

Editing Your Order

Returns

Damages + Order Issues

Refunds

Exchanges

Lost or Stolen Packages

  

  

  

FREE SHIPPING ON ORDERS OVER $49

OUR SHIPPING FEES

Shipping is a flat $4.95 for orders $49 and under. 

 

All orders over $49 get free shipping!

 

We'll email with you tracking information as soon as your order is shipped.

 

 

  

ORDER DELIVERY SPEED

All orders are shipped via USPS or UPS using either 2-Day Priority or First Class. 

 

Every order is processed, packed, and delivered within 5 - 7 business days from the day it is placed! 

 

We ship all items from Los Angeles, CA, USA. 

 

 

 

WHERE WE SHIP

We ship to the following destinations: 

 

  • All USA states
  • USA territories - Guam (GU), Puerto Rico (PR), U.S. Virgin Islands (VI)
  • P.O. boxes

 

Below is a full list of destinations we can ship to! 

 

 

ALL USA STATES

  • Alabama (AL)
  • Alaska (AK)
  • Arizona (AZ)
  • Arkansas (AR)
  • California (CA)
  • Colorado (CO)
  • Connecticut (CT)
  • Delaware (DE)
  • District of Columbia (DC)
  • Florida (FL)
  • Georgia (GA)
  • Hawaii (HI)
  • Idaho (ID)
  • Illinois (IL)
  • Indiana (IN)
  • Iowa (IA)
  • Kansas (KS)
  • Kentucky (KY)
  • Louisiana (LA)
  • Maine (ME)
  • Maryland (MD)
  • Massachusetts (MA)
  • Michigan (MI)
  • Minnesota (MN)
  • Mississippi (MS)
  • Missouri (MO)
  • Montana (MT)
  • Nebraska (NE)
  • Nevada (NV)
  • New Hampshire (NH)
  • New Jersey (NJ)
  • New Mexico (NM)
  • New York (NY)
  • North Carolina (NC)
  • North Dakota (ND)
  • Ohio (OH)
  • Oklahoma (OK)
  • Oregon (OR)
  • Pennsylvania (PA)
  • Rhode Island (RI)
  • South Carolina (SC)
  • South Dakota (SD)
  • Tennessee (TN)
  • Texas (TX)
  • Utah (UT)
  • Vermont (VT)
  • Virginia (VA)
  • Washington (WA)
  • West Virginia (WV)
  • Wisconsin (WI)
  • Wyoming (WY)

 

USA TERRITORIES

  • Guam (GU)
  • Puerto Rico (PR)
  • U.S. Virgin Islands (VI)

     

    We regret that we cannot ship internationally at this time. 

     

    We hope to serve more destinations in the near future, and we'll be sure to announce on our social media when that is possible! Please follow us on Facebook, Instagram, or Twitter to stay up to date! 

     

      

     

    ITEM CONDITION

    All items ship brand new with tags and within plastic poly bags.

     

    Please take care to keep all of our packaging away from young children and infants for their safety. 

     

    Our products are all securely stored within a temperature-controlled, smoke-free, pet-free, and professionally cleaned facility for our customer's safety and well-being. We strive to do everything possible so our customers can shop with peace of mind. 

     

      

     

    EDITING YOUR ORDER

    We want to make sure you're completely satisfied with your order! If you realize you need to change an order you already placed, please reach out to us as soon as possible and we'll be happy to help! 

     

    Please contact us at support@MintAndHazel.com within 2 hours of placing your order if you need to edit it, and we'll gladly update your order! 

     

    We can change quantities and add or remove in-stock items. If your order's total item cost previously qualified for free shipping but it falls to or below $49 after editing, we'll have to add on $4.95 to cover shipping costs. If your new order total rises above $49, we'll make sure to refund $4.95 in shipping! 

     

    For a quick resolution, please use SKU numbers (found on product pages) and clear instructions on what you'd like to change in your order. 

     

      

     

    PACKAGING INFO

    We prioritize packing each garment neatly and securely before shipping them out. We use a variety of polybags and boxes to properly accommodate any size order. 

     

    All clothing is neatly folded and sealed within clear plastic bags. Jewelry is placed inside an organza fabric bag with a ribbon drawstring, and snuggly encased in bubble wrap. 

     

    Shoe boxes are not included with shoes in shipments, but all footwear is securely sealed within plastic bags. 

     

      

     

    FREE 30-DAY RETURNS

    Sometimes a purchase doesn't work out, and we will gladly do everything we can to help with that. We want you to be completely satisfied with your experience at Mint + Hazel, so we've made our return process a breeze. 

     

    We offer a 30-day FREE return policy*: 

     

    • Customers¬†have¬†30 days¬†after receiving their item(s) to request a¬†free return shipping label¬†from us.¬†

    • Once you¬†receive the shipping label, you then have¬†30 days¬†to ship the item(s) that you'd like to return.¬†

    • When we receive your returned package, we'll process a¬†100% refund¬†for the returned item(s).¬†

     

    *Please note that free return labels are only available for the 48 continental states. We regret to announce that customers from the following states and territories are responsible for purchasing their own return shipping label: Alaska, Hawaii, Guam, Puerto Rico, and U.S. Virgin Islands. (If you live in these locations, please email us at help@MintAndHazel.com for our returns address and instructions!) 

     

     

    HOW TO START A FREE RETURN

    To be eligible for a return, your item should be in the same condition that you received it in, unwashed, and with tags attached. Your return request should be sent to us within 30 days of delivery. 

     

      To start a return, please email us at help@MintAndHazel.com with the following information: 

       

      • Your¬†order ID number¬†(example: "#MH1001")¬†

      • The¬†SKU numbers¬†and¬†quantities¬†of the item(s) you wish to return¬†

      • The¬†reason¬†you'd like to return your item(s)

          After receiving this information, we’ll send you a free return shipping label, as well as instructions on how and where to send your package. 

           

          Once we've sent you the return shipping label, you then have 30 days to return your item(s) for a refund. You can put the shipping label onto any sturdy polybag or box you'd like. 

           

          When we confirm we've received your returned products, you’ll receive a full refund on your original payment method. 

           

          You can always contact us anytime for help with your returns and orders at help@MintAndHazel.com.

           

           

          *EXCEPTIONS + NON-RETURNABLE ITEMS

          The vast majority of our products are eligible for free returns and a full refund!

           

          A few types of items cannot be returned because of their personalized nature:

           

          • Gift cards

          • Intimate items¬†(such as bras or underwear)¬†

          We encourage you to please¬†get in touch¬†with us¬†if you have any questions or concerns about your specific item.¬†We're always very happy to help!¬†ūüíô¬†

           

           

          DAMAGED ITEMS + ORDER PROBLEMS

          We absolutely want to make things right if any of your products arrive in less-than-wonderful condition. Please inspect your order upon receiving it and contact us immediately if you are missing items or if you've received damaged, defective, or the wrong item(s) so that we can help resolve these concerning issues to your satisfaction.

           

            

           

          REFUNDS

          We will notify you once we’ve received and inspected your return, and let you know if a refund was approved or not. If approved, you’ll be automatically refunded in full on your original payment method.

           

          Please note that it may take a few business days for your bank or credit card company to process your refund fully.

            

            

           

          EXCHANGES

          Unfortunately, we are unable to offer exchanges as we cannot guarantee that the requested item(s) will be available upon return - and we are unable to reserve items.

           

          We do have a purchase-exchange option available, however! 

           

          If you've purchased an item that you want to exchange, please follow these steps within 30 days of receiving your item:

           

          1. Please order the item you do want ASAP while it is still in stock. (Please note that if your desired item is not in stock, that means we are unfortunately out of that item and cannot  facilitate an exchange for it.) 
             
          2. Go through our return and refund process for the item you have. 

           

          While return shipping is always free within the 48 continental states, customers will be billed the applicable shipping amount for the order of their new item. This amount will be shown at checkout, and it may be $4.95 or free depending on the total amount in your order and promotional deals. 

           

          Please message us anytime for help or questions regarding an exchange, and we'll be happy to walk you through it! 

           

            

           

          LOST OR STOLEN PACKAGES

          We will do our best to send tracking and shipment emails to make sure you know your order is on its way, but Mint + Hazel is not responsible for lost, missing, or stolen packages.

           

          Once we pack and hand over your order to the postal service, we no longer have control over its whereabouts or delivery delays (due to holidays, inclement weather, or other unfortunate circumstances).

           

          If there is a special date you must receive your items by, please place your order at least 5 - 7 business days before that date just to be safe. 

           

          We will do our utmost to watch over every parcel's tracking to make sure they all get delivered safely, and we may email you to alert you when we notice missed deliveries or other problems with your delivery. 

           

          Mail carriers will determine to the best of their abilities if your order can be left in a safe and secure place at your delivery address. If you believe your package may have been lost or stolen, please check with your local mail carrier, reach out to USPS, or contact us for help. 

          BACK TO TOP